Five9, Inc. was just named the winner of a Silver Stevie® Award. In the 15th Annual American Business Awards, Five9, a leading provider of cloud software for enterprise contact centers won the New Product or Service of the Year – Software – Customer Relationship Management Solution.
The Five9 Virtual Contact Center (VCC) enables businesses to meet customers on their terms which make for the best possible experience. Five9’s latest VCC version has a modernized design, allowing businesses to deliver a proactive and personalized omnichannel experience, therefore meeting the needs of digital customers.
Five9 strives to help contact centers meet and beat expectations of today’s consumers. Modern consumers want to engage with a support or service center on their own terms and in various channels including social media, web, voice, email, chat and video. The Five9 Virtual Contact Center addresses the expectations of today’s customers head on. Five9 VCC provides key insights into the needs of each customer making for a wonderful overall customer experience.
To understand the scope of Five9 receiving such a prestigious award, you should know that more than 3,600 nominations from all sized organizations in nearly every industry were put in for consideration of a wide range of categories. The categories among others included Live Event of the Year, Startup of the Year, Best New Product or Service of the Year, Executive of the Year, Marketing Campaign of the Year and App of the Year.
Details about The American Business Awards and the list of 2017 Stevie winners are available online.
About Gregg Troyanowski
Gregg Troyanowski is president of Promero, Inc. Founded in 2001, Promero is a leading customer care -call center software expert. Promero provides valuable insight to customers when selecting a call center technology platform. Promero supports companies of any size or industry and addresses strategic, operational and technological issues always with the focus of providing a solution that is right for the client’s business. Promero is an authorized managed service hosting provider and reseller of the world’s best in class solutions including Oracle, Aspect, Interactive Intelligence Vocalcom, Five9, CallMiner Speech Analytics, Salesforce, Pipkins, and Riverstar. Promero’s client list includes companies on Fortune’s Most Admired Companies list. If your business is considering an application enhancement, replacement or in need of technical support, please contact Promero for a free, no obligation consultation. www.promero.com